Introduction

At Van Mar International, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services. By using our website and services, you agree to the practices outlined in this Privacy Policy.

Information We Collect

We collect the following types of personal information:

1. Personal Information You Provide:

When you register on our portal or contact us, we may collect your name, email address, phone number, company details, and payment information.

Information you provide through forms, inquiries, or requests for services (such as quote requests or customer support).

2. Automatic Information Collection:

Cookies: We use cookies and similar tracking technologies to improve the user experience, understand user behavior, and personalize your interactions on our site. Cookies help us remember your preferences and help with website analytics.

Log Data: We collect certain technical data, including IP addresses, browser types, device types, referring URLs, and pages visited. This helps us understand how our website is being used and improve its functionality.

3. Payment Information:

o We use a secure payment processing service to handle your transactions. We do not store credit card numbers or sensitive payment information directly on our servers. Payment data is handled through third-party payment processors with strong encryption protocols.

How We Use Your Information

We use your information for the following purposes:

1. To Provide Services:

To process your shipments, manage your bookings, and offer personalized quotes and logistics solutions.

To communicate with you regarding your shipments, orders, and customer service inquiries.

2. To Improve Our Services:

To analyze trends, monitor the performance of our website, and improve user experience.

To improve our marketing strategies by understanding how visitors interact with our website.

3. To Communicate With You:

To send you updates, offers, newsletters, and other marketing materials, if you have opted in to receive such communications.

4. For Legal Compliance:

To comply with applicable laws and regulations, including customs regulations, tax reporting, and other legal obligations.

How We Protect Your Information

We take the security of your personal data seriously and implement a variety of safeguards, including:

Encryption: We use SSL encryption (Secure Socket Layer) to protect your data during transmission and ensure your personal information is secure when placed in our systems.

Access Controls: We restrict access to your personal data to authorized personnel only, who require access to process and provide the services you request.

Third-Party Payment Processors: We work with trusted third-party payment providers who handle your payment details securely, adhering to industry standards such as PCI-DSS compliance.

Data Retention: We retain your personal data only for as long as necessary to provide our services or as required by law.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with third parties in the following situations:

1. With Service Providers:

We may share your information with third-party service providers (e.g., freight carriers, payment processors, and IT support) to help us fulfill our obligations and provide services to you.

3. In the Event of a Business Transfer:

If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

Your Rights and Choices

You have certain rights regarding your personal information:

1. Access and Correction:

o You have the right to access and request a correction to any inaccurate or incomplete information we hold about you.

2. Opt-Out of Marketing Communications:

You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in any email or by contacting us directly.

3. Deletion of Data:

You can request the deletion of your personal data. We will honor such requests unless we are required to retain certain data for legal or operational purposes.

4. Data Portability:

You can request to receive your personal data in a structured, commonly used format.

For further inquiries or to exercise your rights, please contact us at info@vanmar.co.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date".